Where does my order ship from?

Currently all orders are shipped from Turkey.

How soon will my order be shipped?

Most orders ship within 2 business days. 

How do I track my order?

Once you place your order, you will receive an order confirmation email with a tracking code.

Can I set a specific ship date?

Yes. You can add a note to your cart when checking out.

How much will it cost to ship my order?

Shipping costs are calculated at checkout.

What happens if my package is missing or undelivered?

We are not responsible for lost, stolen or misdelivered packages once they are shipped. Please contact the carrier if you suspect or experience a problem.  

Which carriers do you work with and how long does it take to get my products?

All orders are shipped with DHL and in some cases with UPS. Shipments with DHL and UPS take 2 to 3 business days. 

Can I return an order or request an exchange?

We accept the return of unused yarn in its original condition and packaging for an exchange or refund within 30 days of your purchase. We do not offer a refund on shipping costs or cover the return shipment. Processing returns and exchanges can take up to a few weeks.

All pattern sales are final and not eligible for refund.

What happens if there is a mistake with my order?

We are here to make it right. Please contact us.

What happens if I receive damaged or flawed yarn ?

We will be happy to exchange or replace any damaged or flawed yarn you receive. We will cover the shipping charges.